Privacy Centre

We collect several types of information from and about users of the Platform. The scope and nature of the information we collect depends on how you interact with the Platform and which features you choose to use.

Information You Voluntarily Provide

When you use certain features of the Platform, we may ask you to provide information voluntarily. This includes but is not limited to:

• Contact information such as your name and email address, which you may provide when reaching out to us through our contact form or customer support channels.
• Age verification data collected through our age-gate mechanism to confirm you are 18 years of age or older, as required by our Terms of Service.
• Communications you send to us, including enquiries, feedback, and support requests, along with any information contained within those communications.

You are under no obligation to provide any information to us. However, certain features of the Platform may be unavailable to you if you choose not to provide the information necessary to facilitate those features.

Information We Collect Automatically

As you navigate through and interact with the Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes:

• Device information: details about the device you use to access the Platform, including your IP address, browser type and version, operating system, and device identifiers.
• Usage data: information about your interaction with the Platform, including pages visited, time spent on each page, referring URLs, clickstream data, and feature usage patterns.
• Cookies and similar technologies: we use cookies, web beacons, and similar tracking technologies to collect information about your browsing behaviour. For more detail, please refer to Section 5 of this Policy and our dedicated Cookie Information page.

The information we collect automatically is statistical data and does not generally identify individual users. However, it may be associated with other information you provide, and we treat combined data as personal information in accordance with this Policy.

We do not sell, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. We may share your information only in the following circumstances:

• Service providers: we may share information with trusted third-party vendors who assist us in operating the Platform, conducting our business, or providing services to you, provided those parties agree to keep your information confidential and use it only for the purposes we specify.
• Legal requirements: we may disclose information if required to do so by law, or in the good-faith belief that such action is necessary to comply with a legal obligation, protect the security of the Platform, or defend against legal claims.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or substantially all of our assets, user information may be transferred as part of that transaction. We will notify affected users of any such change in ownership or control.
• Aggregated data: we may share anonymised, aggregated information that does not identify individual users with third parties for industry analysis, research, or promotional purposes.

We take reasonable steps to ensure that any third party with whom we share your information is bound by confidentiality and data protection obligations consistent with this Policy.

The PlaytimeNZ Platform may utilise third-party services to support specific functions, including analytics, hosting, and performance monitoring. These third-party providers have their own privacy policies governing the use of any information they process on our behalf. We select our service providers carefully and require them to adhere to data protection standards consistent with this Policy.

Analytics Providers

We may use analytics services to collect and process anonymised usage data about the Platform. These services use cookies and similar technologies to provide us with reports on visitor behaviour, traffic sources, and page performance. The information collected is aggregated and anonymised — it does not identify individual users and is not combined with personally identifiable information.

Our analytics providers are contractually prohibited from using the data they collect for any purpose other than providing analytics services to us. They may transfer this data to third parties where required by law, or where they engage subcontractors to process the data on their behalf.

External Links

The Platform may contain links to third-party websites or services that are not owned or controlled by PlaytimeNZ. This includes links to external resources referenced in our content or shared by users. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. We respect these rights and will respond to your requests in accordance with applicable data protection laws.

Access and Portability

You have the right to request a copy of the personal information we hold about you. Upon verification of your identity, we will provide this information in a structured, commonly used, and machine-readable format where technically feasible.

Correction and Deletion

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You also have the right to request the deletion of your personal information where there is no legitimate business need for us to retain it, subject to any legal obligations that may require us to keep certain records.

Opt-Out and Objection

You have the right to opt out of any non-essential data collection, including analytics cookies. You may exercise this right by adjusting your browser settings or using the cookie preference controls available on our Cookie Information page. You may also object to the processing of your personal information for direct marketing purposes at any time.

How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the details provided in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may ask you to provide proof of identity before processing your request to ensure the security of your information.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that we have not handled your personal information in accordance with applicable law. We encourage you to contact us directly first so that we can address any concerns you may have.

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to exercise any of your data protection rights, please do not hesitate to contact us. We welcome your feedback and are committed to addressing any privacy-related enquiries promptly and thoroughly.

Before we can process any request regarding your personal information, we may need to verify your identity. This is a security measure designed to ensure that your information is not disclosed to any person who does not have the right to receive it. We may ask you to provide additional information to confirm your identity or to help us locate the information you are requesting.

If you are located in New Zealand and wish to make a formal complaint about our handling of your personal information, you may contact the Office of the Privacy Commissioner at privacy.org.nz.